Phase/Objective

Task

Checklist

1. Planning

Goal: Complete a plan

Define the project owner

Project owner defined

Define goals and limitations

Goals and limitations defined

Define project team

Project team defined

Define time frame

Time frame defined

Plan in place

2. Content and functionality

Goal: Complete information architecture, navigation and content templates

Prepare workshop

Workshop planned

Complete workshop

Workshop completed

Quality control workshop after the fact

Sum up workshop with report that includes sketches of architecture, navigation and content

Report in place

Circulate the report among decision-makers

Receive feedback and make necessary changes

Establish consensus around the report in the organization

Report approved by all relevant parties

A report that includes an information architecture, navigation and content templates in place

3. Establish information owners

Goal: Determine who shall have responsibility for uploading and maintaining information on the pages or in the sections

Make an information ownership matrix based on results from the workshop

Information owner matrix complete

Ensure that all relevant people understand their responsibilities vis-a-vis the information owner matrix

Information owner matrix recognized by staff and accepted

Clarify which resources are necessary for publishing and maintenance

Resources clarified

Ensure that the necessary positions and work force is available to take on each task

Management accepts allocation of resources

Complete in-house training on making and adapting content for web

Internal training completed

Everybody in the organization knows his or her role with respect to the new intranet, and has received formal authorization to fulfill the new role

4. External orders

Goal: Make orders for necessary technical solutions and design solutions

Redevelop the contents in the report from phase 2 into a technical specification document and a creative brief

Technical specification and creative brief in place

Identify possible suppliers

Possible suppliers identified

Send out requests for bids

Requests for bids sent out

Consider the offers from suppliers

Choose a supplier

Supplier chosen

Place the order

Order placed

5. Implementation

Goal: Fill the technical solution with content, implement design templates and begin using the intranet

Build up a new structure in the new solution

Structure built up

Implement templates in the new solution

Templates implemented

Log editorial users into the system

Editorial users logged on

Complete in-house course in use of the system

In-house course completed

Place content in database

Content published (by respective information owners)

Test to ensure that the technical properties, design and content function according to plan

Approve external suppliers

Intranet is operational and full of content

6. Launch

Goal: Draw attention to establishment of new intranet

Plan launch activity

Launch activity planned

Establish budget for launch activity and get approval for costs

Budget for launch activity approved

Complete launch activity

Launch activity completed

Intranet is "officially launched" and in use

7. Operations

Goal: Ensure that the intranet is active and continuously improved

Establish routines for receiving and handling feedback from users

Feedback from users regularly received and considered

Establish routines for checking and following up on statistics

Statistics regularly checked and followed up

Establish routines for regular user surveys

User surveys completed regularly

Analyze results of feedback, statistics and user surveys

Suggest concrete improvements

Improvements approved

Complete improvements

Test to ensure that improvements have had desired effect (regularly, as part of operational routine)

Intranet is regularly improved